Why is my account suspended?

If your account has been suspended that can mean one of two things:

  1. The card in your account is no longer valid
    and/or
  2. You currently have an outstanding amount owing to CellOPark for one or more of your previous invoices.

This usually means that we have sent you several messages to your registered email (please check your spam folder) and haven't heard back from you. 

All you have to do is log in to your online account (not the app) and update your card details. Once you do so the amount owing will be automatically charged to your account and your account will be reactivated.

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