Why doesn't the system recognise me as a registered user when I know I am? And what do I do?

If you are calling the system and it does not recognise you as a user this could be a result of one of the following:

• Your phone is not caller ID enabled. Check by calling a friend and seeing if your number appears on their screen.
• Go online to your personal account and verify your number is entered correctly on your profile page. If the mobile number isn't correct on your personal page, you can simply update it.
• Your account has been suspended since you do not have a valid payment method or have an outstanding amount. This can be because your credit card expired or is no longer valid. You can update your payment method in the Payment details page of your personal account.