About CellOPark
Account / Registration
- ★ How do I update my Credit card details?
- ★ How can I change or update my details?
- ★ Why is my account suspended?
- ★ Forgot password or Trouble signing in ?
- How do I turn the premium services on/off ?
- How do I register?
App Questions
- ★ What is iMoved? and how do I use iMoved?
- ★ I have a problem with App, what do I do?
- How do I add a picture of my car to the app?
- Why does the app require all those permissions ?
- How do I use the app 'scan QR code' feature ?
- How do I stop my all-day parking session ? and why did the timer disappear ?
Call-to-park Questions
- ★ What is the call-to-park number?
- The call dropped in the middle of a parking transaction. What should I do?
- Why doesn't the system recognise me as a registered user when I know I am? And what do I do?
- Can I use a land-line to activate or terminate my parking sessions?
- Why does it matter which mobile phone I use to activate the parking?
- Do I have to be with a specific mobile service provider to use the system?
Parking sessions
- ★ I forgot / lost my phone, what do I do now?
- What are the parking rules and restrictions when using CellOPark?
- What happens if I forget to end my parking session?
- How does the parking officer know that the system is being used to pay for parking?
- Do the parking rates change if I use CellOPark compared to a parking meter?
- What if I select the wrong zone?
Payments / Costs
- ★ Why was I charged on a day when I have not used the service?
- ★ Why was I charged $1 and I haven't used the app yet?
- ★ When do I get charged for my parking transactions?
- ★ I think I have been charged incorrectly. What can I do?
- ★ I have been charged for the SMS reminder fee but have never received any?
- How do I see all the transactions that I was charged for in my invoice?
CellOPark off-street (Parking lots)
- ★ How do I use CellOPark in off-street car parks?
- Can I use CellOPark for off-street if I have a prepaid account?
- How do I get an invoice for my stay?
- What do I do with the ticket when I leave?
- Can I register to use CellOPark for off-street when I’m already in the car-park?
- How long do I have to confirm that I wish to use my CellOPark account to pay for my off-street session?
Fines / Infringements
Permits and permissions
- What should I do if I entered a parking permit number but I have been charged the wrong rates?
- If I have a residential parking permit, do I still need to display it?
- Why do I get a “Restrictions apply - please check signs” message?
- As a student or staff of a university, do I need to enter a special parking permit ?
- I tried registering my Student/Staff ID but got an error. What do I do ?